Overview
This UX case study outlines the design journey that aimed to create a seamless experience for users to generate an ESG Score and generate insightful reports.
Year
2025
Client
Vivriti Capital
Services
UI/UX Design, Research
What is VSAM?
VSAM is a centralized ESG assessment engine that allows organizations to:
Manage multiple entities under evaluation
Create structured ESG rating templates
Prioritize ESG Action Plans (ESAPs)
Generate detailed ESG reports
Run approval workflows involving Checkers and ESG Committees
Produce final ESG rankings with governance integrity
Opportunity
Single Source of Truth
Build a single source of truth for ESG data
Standardized ESG Scoring
Introduce structured ESG templates for consistent scoring
Workflow Governance
Bring workflow governance into ESG operations
Auditability & Transparency
Make ESG decisions auditable, transparent, and scalable
Faster Reporting
Reduce report turnaround time drastically
Approach
Problem Statement
Problems
1
ESG Scoring done in spreadsheet
2
No standard way to prioritize ESAPs
3
Manual report creation
4
No formal approval workflow
5
Difficult to track historical ratings
Impact
1
High risk of errors and version conflicts
2
Decision felt subjective
3
Time-consuming and inconsistent
4
Lack of governance & audit trail
5
Poor traceability
Style Guide
Visual Showcase
Key Result
60% reduction in ESG report turnaround time
Significant drop in back-and-forth between Analysts and Checkers
Users identified report status immediately without guidance
Higher confidence in final ESG rankings due to visible approval history
Run approval workflows involving Checkers and ESG Committees
Clear understanding of “what to do next” at every stage
